Hexaware Hiring Service Desk Analyst in Chennai
Hexaware is one of the premier SEI CMM – Level 5 certified multinational IT services organizations focusing on the latest cutting-edge technologies. We operate from India, USA, UK, Canada, Germany & Singapore. We have dared to dream and have the will to achieve the goal to become the Employer of Choice. When an organization grows and strives to achieve its fullest potential, it also takes ambitious people along with it through the same path of growth. That’s exactly what Hexaware stands for today.
Job Location: Chennai
Country: India
Experience: 1-4 Years
Salary: Not mentioned
Start Date: 19-11-2014
Number of Requirements: 2
Job Description:
Shifts: 8 hour shift between 7am – 8pm Local Time / Monday – Friday (Covering Germany)
Location: Hexaware Chennai Center (No remote or work from home)
Language: Good Read / Write and Converse skills on Languages (German & English)
Technical Skills:
- Previous experience providing remote Help Desk / Service Desk support (this is a must).
- Good customer care skills.
- Should have previous working Help desk experience in the following:
- Desktops / Laptops / Peripheral Devices (Printers/scanners, etc.)
- MS Windows XP / Windows 7 Desktop Operating System.
- MS Office Applications – MS Outlook Client Installation, setup, and troubleshooting including PST Files.
- Antivirus Software.
- Basic Trouble shooting skills in networks: LAN, Wireless LAN, Video Conferencing, Audio Conferencing.
- Mobile Devices (Tablets and Phones): Apple, Android, Microsoft, Blackberry.
- Active Directory – User Account Management
- End User Laptop / Desktop – Image configuration and software patch update.
- Virtual Desktops (VDI).
- Basic Applications Support: Based on Standard Operating Procedures (SOPs).
- Experience using a ticketing systems (BMC Remedy or Service Now)
- ITIL v3 Certification is a plus
Interested candidates may email their updated resumes to one of the following email ids depending on their individual location preference.
Email ID: resumes@hexaware.com
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