HCL Hiring for Freshers Associate / Senior Associate - Technical Support

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

                          

Company Name: HCL

Job Position: Associate/Senior Associate - (Technical)

Job Location: Hyderabad / Secunderabad [India]

No. of Openings: 20 Openings

Experience: 0 - 1 Years

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Industry Type: BPO / Call Centre / ITES

Educational Qualification:

UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization

Job Description:

• Experience in email support and solving the technical issue by step by step process.
• Provide email based technical support to clients in different goes - 24*7.
• Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR.
• Maintain high customer satisfaction.
• Help with research and troubleshooting of tough ticket.
• Product support/Application Support experience.
• Night Shift Mandatory.
• Certifications in java / Microsoft / Networking will be an added advantage.

Contact person:

Tamilarasan
HR Team
HCL Technologies Limited
mobile: 9962811436
Email ID: tamilarasan_b@hcl.com

Interested Candidate can send us the updated profile. 

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