IGATE Hiring Systems Associate Technical Support For Freshers in Bangalore

Company Name: IGATE

Job Position: Systems Associate

Job Location: Bangalore

No of Openings: 9

Experience: 0 to 1 years [ Freshers ]

Education Qualification: 

• Bachelor of Arts, Bachelor of Business Management, Bachelor of Commerce, Bachelor of Computer Application
• Fresher’s with B.Sc / BCA / B.Com / BA / BBA /BBM qualifications (Only 2013 & 2014 Pass outs)

Skills Required: Technical Support

Job Description:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

Desired Skills:

• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
• Should possess 60% and above throughout academics
• Certifications like MCSE/CCNA /PMI/ITIL are preferred
• Willing to work in night shifts
• Willing to sign 2 years of Service agreement
• Basic computing skills
• Good written and oral communication skills are required

Company Profile:

IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridge water, New Jersey. As a trusted partner to corporations in America, Europe and Asia Pacific, IGATE provides solutions to clients business challenges by leveraging its technology and process capabilities, underwritten by an understanding industry imperatives. With revenues over US$ 1.1 billion, and a global employee talent capital of over 34,455, we offer production applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. 

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