Hewlett-Packard Recruitment Drive For Freshers on Technical Support Engineer at Bangalore

Company Profile:

Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country’s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country’s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation’s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to Work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009).

Company Name: Hewlett-Packard India Pvt Ltd [HP]

Job Position: Technical Support Engineer

Job Location: Bangalore

Experience: Freshers [0 - 1 Years]

Educational Qualification: B.Tech, B.E, M.Tech

Knowledge and Skills Required:

• Excellent verbal and written communication skills in language to be supported
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem solving skills
• Software and hardware knowledge of computing, storage and peripheral devices
• Advanced proficiency with case management databases and tools
• Superior customer service skills
• Phone and remote support experience. E-support experience

Responsibilities:

• Resolving technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification system for Industry Standard Servers and related products
• Assisting end users to avoid or reduce problem occurrences
• Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
• Adding case resolution to Knowledge Management System
• Engaging support as needed to ensure SLA demands are met
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
• Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
• Providing direction and guidance to process improvements.
• Articulating recommendations and explain resolutions to clients.

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