IBM Recruitment Drive For Freshers on Technical Support Associate at Bangalore, Hyderabad

Company Profile:

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognized as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

Company Name: IBM India Pvt. Ltd

Job Position: Technical Support Associate

Job Location: Bangalore, Hyderabad.

Experience: Freshers [0-2 Years]

Educational Qualification: B.E, B.TECH, Any Graduates, Diploma.

Shift Required:

• Shifts will be 24x7 in nature and can vary depending on geographies supported

Eligibility Criterion:

• Bachelor' s Degree/ Diploma ( 15 Years + education )

Required:

• Bachelor's Degree 
• Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
• Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting 
• English: Fluent 

Role:

• You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

Responsibility:

• You require to handle inbound calls / emails / chats regarding technical issues for end users

Skills Required:

• Ability to identify basic hardware parts and aware of basic hardware concepts. 
• User level familiarity with at least one e-mail client - Outlook, Notes etc. 
• Skilled in commercially standard software applications and major desktop operating systems. 
• Awareness of basic networking concepts and technologies. 
• Questioning skills /probing skills, as relevant to the issue and level of the caller. 
• Fluency in Communications Skills (both spoken and written)/ soft skills. 

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