IBM Recruitment Drive for Freshers in Bangalore, Hyderabad

Company Profile:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Company Name: IBM

Job Position: Technical Support Associate

Job Location: Bangalore, Hyderabad

Country: India

Educational Qualification: Bachelor’s Degree/ Diploma

Experience: Freshers

Job Description:

1. Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

2. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users

Skills Required:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
• Fluent Communication skills

Eligibility Criteria:

1. Bachelor’s Degree/ Diploma (Minimum 15 Years of formal education)